TECHNICAL SUPPORT
Our Technical Support personnel provides in-depth and
personalized help to customers with questions, issues or
concerns pertaining to all equipment sold by Mandel. Our
professional staff will help you with troubleshooting, and offer
resources and advice that are timely, reliable and above all, cost
efficient, because they are FREE!
If the problem cannot be resolved over the phone, as in the
event of an equipment breakdown, we will have you speak with
a service expert or an instrumentation specialist who will decide
on the most appropriate course of action.
 1-888-883-3636 or Email: techsupp@mandel.ca
YOU CAN ASK US ANYTHING
The following are examples of questions addressed by our Technical Support Staff
- What are the minimum computer specifications for the KODAK 1D software package?
- What is the part number for the brush kit for my SORVALL® centrifuge?
- My baseline exceeds the correction range. What might be causing this?
- What is the difference between Gilson Diamond® D10 tips and Gilson Diamond® DL10 tips?
- What can I do to prolong the lifespan of my column when I am running at pH extremes?
- Are SPE devices disposable or reusable?
- How do I set up the steps of my method in Shimadzu Class VP software?
- I keep getting this error message with my software. What could be the cause and how can I fix it?
- Which column best suits my application?
- What type of agarose would you suggest I use with my application?
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